I ship worldwide. If you’re unable to place your order directly through my online shop, please feel free to contact me. I’ll check the available shipping options and calculate the shipping costs for you. If you’re happy with the shipping cost and would like to proceed with your order, I’ll get your package on its way! 🤍

Orders outside the EU:

Please note that depending on the destination country, orders may be subject to customs duties, taxes, or other import fees. Any possible fees are the responsibility of the customer and are not included in the product price or shipping costs.

Exception:

Unfortunately, due to import and delivery restrictions, I am currently unable to deliver orders to Belarus or Ukraine.

Shipping costs will be added at checkout once you have selected the destination country. The cost varies depending on the country and the size of the package.

Other than EU countries:

In addition, the buyer is responsible for any customs duties and taxes.

Please note that large paintings are generally shipped rolled, which is the safest way to send artworks. Stretching onto stretcher bars at a framing shop costs between €60 and €250, depending on the location and the size of the artwork.

EU

Normally about 4-7 business days.

Other countries

• Normally about 7-10 business days.

International Orders

Orders shipped outside the EU may be subject to customs duties, taxes, or other import fees depending on the destination country. These charges are not included in the order price and are the responsibility of the customer. Customs processing may also affect delivery times, so delivery estimates for international shipments are approximate.

Lost or Delayed Shipments

If your tracking information has not been updated for a long time or you suspect that your package may be lost, please contact me as soon as possible and I will look into the matter with the shipping carrier.

Please check your shipping address carefully before confirming your order. If an order is shipped to an incorrect address provided by the customer, any costs associated with reshipping the order will be the responsibility of the customer.

Once your order has been shipped, you will receive a tracking number via email. You will also receive a notification by email or text message when the package is ready for pickup at your chosen pickup point.

Please note that packages not picked up will be returned to our company, and the customer will be responsible for the resulting costs. If you wish to reorder the product, a new delivery fee will also be charged for that order.

The art prints are printed on high-quality fine art paper, the matte finish of which beautifully brings out the colors and details of the artwork without distracting glare.

The prints are produced using the giclée printing method, which employs high-quality pigment inks. This method allows for rich colors, subtle tonal differences, and precise details, as well as excellent color fastness.

I pack all orders carefully to ensure your artwork arrives safely. However, if your order arrives damaged, please contact me as soon as possible, and we will resolve the issue together.

Please include your order number and photographs of the damaged product and packaging in your message. The images will help me investigate potential transit damage with the shipping company and expedite the resolution process.

If possible, please take the following pictures:

• a picture of the front of the package
• a picture of the back of the package
• a picture of the opened package and its protective materials inside
• a clear picture of the shipping label
• a picture of the product damage

Important: Please retain the damaged product and original packaging until the matter has been resolved.

If you are a consumer, you have the right under Finnish consumer protection law to cancel your order by notifying us no later than 14 days after receiving the goods.

An uncollected parcel is not a return/cancellation, and the subscriber must pay the costs incurred from an uncollected parcel. These costs will not be refunded to the sender. Cancellation notification must be made clearly in writing to the email: annastiina.hyttinen@icloud.com

The right of cancellation only applies to unused products. Returned products must be in their original packaging and well-packed for return shipping. The customer agrees to return the products as well packed as they were when received. This is especially important for original artworks. If the returned product has been used contrary to the buyer's statutory duty of care, the company has the right to charge for depreciation up to the full price of the product, including return costs.

Please check the delivery immediately upon receipt. If the product shows external damage caused by transport, report it immediately to the post office or Matkahuolto service point. If the product has been lost or damaged during transport, or if it otherwise does not match your order or is defective, please notify me as soon as possible and no later than within 14 days by email at annastiina.hyttinen@icloud.com, so we can arrange how to rectify the error. In consumer trade, mandatory consumer protection law provisions on liability for defects apply.

Unfortunately, I do not offer free returns. Shipping costs and any other expenses incurred from a return are the customer's responsibility.

However, if the product is faulty or damaged during shipping, please contact me before returning the product so we can agree on a suitable solution.

Once we have received your return, I will process it as soon as possible, usually within 7-14 days.

Once the return has been processed and the refund issued, you will receive an email confirmation.

The refund will always be returned to the same payment method you used when placing the order. Depending on your payment method and bank, it may take up to 10 business days for the refund to appear in your account.

If the refund has not been issued within 14 days of receiving your return, please contact me. Please include your order number and the tracking number for the returned shipment in your message so that I can resolve the matter as quickly as possible.